Our Service Reviews
George was a great technicien very professional and very polite.I would like to work with him again.Mia did a great job at scheduling my appointment asking numerous questions to match the person with the task .
They were very quick (within few minutes after filling out the online form) with an email reply to a very late night inquiry to get a water heater installation. They emailed informing me of an appointment time for the next day between 12 to 2. I emailed ...back within minutes of a confirmation. I got no email back that night or the next morning of a confirmation of receiving that email, so I called them. They said I was not confirmed but that they still had that slot open. At 1:45 I called to get an ETA on the technicians arrival time. They said my appointment time is between 1:30 to 3:00 but that they are running late so it will be definitely after 3 but no definite time frame for arrival. And they made it seem as though it is my fault for not knowing how to write times correctly.
Ridiculous company - perhaps it was their acquisition by "Service Champions" in late 2020? They did a good job installing our building's water heater a few years back. Now we need a new pressure relief valve and after 3 months (not exaggerating) of ...chasing them down they still don't have the part and have not called me with an update - not once. I've talked with managers, plumbers, admin people... they just play nice and then nothing happens.
My tankless heater stopped working on Saturday and I called this company for help. Someone came over and noticed some corrosion and minor leaking on heat exchanger. He told me I had to buy a new one and there's nothing they can do. Charged me $95 and ...left. Out of desperation I watched a couple of YouTube videos about the error code. I finally fixed it (at least for now) by cleaning the rust from its flame rod to restore ignition. That was it. I got my hot water back for the time being.
As always the reps very responsive & do good work. Nice chatting w/ Jackie bringing us up to date on new services.
Adam was very helpful and knowledgeable and got our issues repaired quickly! The service was priced well too!
Stay away! two hours late and then promised to call 30 minutes before they can make the appointment. No Call! I wasted my time for nothing.Would never call again.
Please people, stay away. They said they would come out three days in a row, never showed up and never called. When they did finally show up, the plumber tried to sell me a new water heater, first for almost $4k with a10 year guarantee or $3k with a 6 ...year guarantee. I knew that was crazy and he came down to $2,350 for a water heater with a 10 yr guarantee. Still too much. I had another plumber come out, they fixed the old one, charged $139. Adeedoo had told me mine was 15 years old, it's not, it's 6 years old.